As a Shriners Hopsitals for Children supporter, you're able to edit or cancel your monthly
donations using your supporter account. Learn how to edit or cancel your monthly donations.
Before you start
From your supporter account, you can edit the credit card information and billing address of your monthly donations. You can also cancel monthly donations to stop the charge to your card from processing in the future. If you want to change the amount that you give or change the day that you're charged for a donation, contact our donor relations department at 844-739-0849.
Open your Supporter Page
Log in to your Supporter account to access your Supporter Dashboard and monthly donations. Select Edit Donation for the monthly donation you want to edit.
Edit Monthly Donation
From here you can edit the credit card information and the billing address for your monthly donation. Click Save to update your donation information. You can also click on Cancel My Recurring Donation at the bottom of the Edit Form to cancel your monthly donation. To change the amount that you give or the date of the next transaction, please contact us at 844-739-0849.
FAQ / Troubleshooting
Why did my monthly donation fail?
The most common cause for a failed monthly donation is an expired credit card. To fix the issue, be sure to update the credit card information using the steps above. If you've recently moved, you may also need to update your billing address.
If your card information and billing address are up to date, we recommend contacting your card issuer or bank for further assistance.
Can I put my monthly donation on pause?
While you cannot put your monthly donation on pause, you can always cancel it and set up a new monthly donation in the future. Just revisit the page where you made a donation and choose to give monthly again.
Here are a few additional resources that may help. These are designed to help you become familiar with your account. We recommend that you read through them in order to better understand your supporter experience.