No problem! We've got you covered.
Please follow the detail steps below. If you continue to have issues please submit a request so our technical support team can resolve the issue for you.
1. Navigate to the donor login screen and select Forget Password?
2. Enter in your email address and select send
Enter the email you used to create your fundraising page or make a donation and click Send. You will be sent an access code to your email address that you will need to enter on the following screen.
3. Go to your email to grab the access code
The access code will be sent in an email titled Your password reset code. If you don't see the email in your inbox almost immediately after you requested the password, make sure you check your spam folder, as well as search for the subject line Reset Code. Depending on the organization you’re affiliated with, will determine the reply to email address.
4. Enter in the access code and setup your new password
Once you have the access code copied to your clipboard, paste the code in the access code screen.
On the next screen you will be asked to create a new password for your member account. The password must contain each of the following:
- 8 characters
- 1 letter
- 1 number
- 1 special character
Note: For security reasons, you are unable to use the same password that has been used previously.
Once your password is reset, you will be automatically logged in to your member account. Please be sure to use your access code soon after receiving it as it does expire and a new one will need to be regenerated.
For questions about resetting your password please reach out to our support team here