How to Manage My Monthly Donation
As a supporter, you are now able to manage your monthly donations using your Shriners Children’s dashboard.
Before you start
As a supporter of Shriners Children’s, you can edit your monthly donation. If you need assistance please contact our donor relations office at donorrelations@shrinenet.org.
Open your Supporter Dashboard
- Sign in to your account
- Go to the Recurring Donations (left side of your screen) section
- Select Manage Donation under the recurring donation you want to manage
Don't see an Edit Donation link?
If you don't see the option to edit your donation, please contact our donor relations department at donorrelations@shrinenet.org. Chances are the donation was created on an older version of our donation platform so it cannot be edited. But we can update it for you at any time.
Edit Monthly Donation
From here you can edit the payment information for your monthly donation. Make the changes you need and then select Save Changes. You can also cancel your donation by selecting Cancel Recurring Donation.
FAQ’s
I can't edit my donation
If you followed the steps above and cannot edit your donation, we recommend contacting our donor relations department at donorrelations@shrinenet.org. There is a chance that the donation began on the older version of our donation platform which means only we can update for you.
The page is not loading. What should I do?
If you are using Safari as your web browser, you may need to disable cross-site tracking. To do so, follow these instructions. If you are using another browser, you may need to clear your cache. View our guide for more help.
Why did my monthly donation fail?
The most common cause for a failed monthly donation is an expired credit card. To fix the issue, be sure to update the credit card information using the steps above. If you've recently moved, you may also need to update your billing address.
If your card information and billing address are up to date, we recommend contacting your card issuer or bank for further assistance.
As always we appreciate your support of Shriners Children’s and sending your Love to the rescue®. Shriners Children’s™ is a registered name under which Shriners Hospitals for Children conducts activities.
Additional Resources
Here are a few additional resources that may help. These are designed to help you become familiar with your account. We recommend that you read through them in order to better understand your supporter experience.
For supporters:
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