Learn how to change your password or reset a forgotten password.
How to change your password
- Log in to your account
- Click the Avatar in the top-right corner
- Select My Profile to open your Supporter Dashboard
- Scroll down to Password and click Change
- Enter your new password and click Save
To return to your Supporter screen, click on your Avatar.
I forgot my password
- Navigate to the login screen and select Forgot password
- Enter in your email and select Send
Please enter the email used to create your fundraising page or make a donation and click Send. You will be sent an email that includes a password reset link.
- Go to your email to activate the reset your password link
The reset password link will be sent in an email titled 'Reset Your Password". If you don't see the email in your inbox almost immediately after you requested the password, make sure you check your spam folder or promotions folder (Gmail), you can also search for the subject line, Reset Your Password. Depending on the organization you’re affiliated with, will determine the reply to email address.
Once you open the email, click on the RESET PASSWORD button (link) and reset your password.
The password must contain each of the following:
- 8 characters
- 1 letter
- 1 number
- 1 special character
Note: For security reasons, you are unable to use the same password that has been used previously.Once your password is reset, you will be automatically logged in to your supporter member account. Please be sure to use your access code soon after receiving it as it does expire and a new one will need to be regenerated.
Here are a few additional resources that may help. These are designed to help you become familiar with your account. We recommend that you read through them in order to better understand your supporter experience.