Supporter Dashboard Overview

As a supporter of Shriners Children’s, you also have a Supporter Dashboard. From your dashboard, you can change the email and password you use to log into your account as well as update your contact information.

When you make your first donation to Shriners Children’s OR create a fundraising page we create an online account for you. When you log in to your account, you'll see your Supporter Dashboard.

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View donation history and resend receipts

To view your donation history, select Donation History in the menu. Then, you can search for any specific donation and select Resend receipt to automatically send a receipt to the email address in your settings.

Donation history page

Manage recurring donations

To manage your recurring donations, select Recurring donations in the menu. Then, select Manage donation under the donation you wish to edit.

Recurring donation card

Under Donation details, you can adjust:

Donation amount
Whether to cover transaction fees
Frequency
Next donation date
End date

Under Payment details, you can update the credit card on file or switch to bank transfer.

Manage recurring donation

Retry a recurring donation

When you miss a recurring donation for any reason, you can update your payment details and retry the donation. To retry a missed recurring donation, go to your donation and select Retry. Once you update your payment details, select Retry Donation to process your recurring donation.

Retry recurring donation modal

Cancel a recurring donation

If you wish, you can cancel your recurring donation. Simply go to your recurring donation and select Cancel donation. You’ll also have the option to pause your monthly donation for up to three months instead.

Cancel recurring donation pop-up
Update contact information

To update your contact information, select Settings in the menu. Then, select Edit to change your name, email address, phone number, and address.

Supporter center settings

Frequently asked questions

How do I log in?

If you're a supporter of an organization, you'll have multiple options for logging in. You can log in through:

Your individual, fundraising page, team page, or campaign landing page
Email prompts from donation receipts, recurring donations, or fundraising page notifications

Why do I need a login?

If you're a supporter of an organization, your account gives you access to your donation history. It also gives you access to any fundraising pages and recurring donations you've set up with organizations that use Classy.

How do I reset my password?

If you forget your password, you can easily reset your password by selecting Forgot Password? on the login page. If you have a Classy account, we'll email you a password reset code. Learn more about password reset.

The page is not loading. What should I do?

If you are using Safari as your web browser, you may need to disable cross-site tracking. To do so, follow these instructions. If you are using another browser, you may need to clear your cache. View our guide for more help.

Does Classy have any fundraising advice?

We do! Check out our 6 tips for effective fundraising. We also recommend reaching out to the organizations you support. They're the experts when it comes to the causes you love, and staying engaged with them is a great way to gain advice.

Should I ask Classy or the nonprofit for help with my account?

For the most part, the best bet is to contact the nonprofit organization you support. They can help update any monthly recurring donations, share information about their events, share fundraising tips, and more.

If you have any questions about navigating the Supporter Dashboard or your Classy account, the Classy team would be happy to help. Reach us here on our contact page.

Is there an age requirement for a Classy account?

According to the Child Online Privacy Protection Act (COPPA), Classy accounts cannot be created by anyone below 13 years of age.

How can I fix an incorrect email address?

If your email is entered incorrectly, please contact our Care Team so that your information can be updated.

Is there a session time limit?

Classy will automatically log you out after 8 hours of inactivity.

I'm a fundraiser. How do I edit my personal fundraising page?

The easiest way is to use the Fundraising Pages section on your Supporter Dashboard. Simply click the View link on the page you want to edit to visit your fundraising page.

image of the manage button

Once you get to your fundraising page, you'll see a Manage button in the top-right corner. Hit the button to go to the editor for your fundraising page.

Additional Resources

Here are a few additional resources that may help. These are designed to help you become familiar with your account. We recommend that you read through them in order to better understand your supporter experience.

For supporters:

For fundraisers:

Who is Classy?

Classy builds fundraising software for nonprofit organizations and social enterprises. We give organizations the tools to support and raise funds for their missions. We take care of the technical work so the organizations you support can focus on what they do best—making the world a better place.

Whenever you donate to a nonprofit organization that uses Classy, we create a Classy account for you so you can manage your donation. When you log in to Classy for the first time, you'll land on your supporter profile.

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