How to Manage My Recurring Donation
As a supporter, you are now able to manage your monthly donations using your Shriners Hospitals for Children dashboard.
Before you start
As a supporter of Shriners Hospitals for Children, you can edit your monthly donation. If you want to change the day that your donation is charged, please contact our donor relations office at firstname.lastname@example.org.
Open your Supporter Dashboard
- Sign in to your account
- Go to the Recurring Donations section
- Select Edit Donation under the recurring donation you want to manage
Don't see an Edit Donation link?
If you don't see the option to edit your donation, please contact our donor relations department at email@example.com. Chances are the donation was created on an older version of our donation platform so it cannot be edited. But we can update it for you at any time.
Edit Monthly Donation
From here you can edit the payment information for your monthly donation. Make the changes you need and then select Save Changes. You can also cancel your donation by selecting Cancel Recurring Donation.
I can't edit my donation
If you followed the steps above and cannot edit your donation, we recommend contacting our donor relations department at firstname.lastname@example.org. There is a chance that the donation began on the older version of our donation platform which means only we can update for you.
The page is not loading. What should I do?
If you are using Safari as your web browser, you may need to disable cross-site tracking. To do so, follow these instructions. If you are using another browser, you may need to clear your cache. View our guide for more help.
Why did my monthly donation fail?
The most common cause for a failed monthly donation is an expired credit card. To fix the issue, be sure to update the credit card information using the steps above. If you've recently moved, you may also need to update your billing address.
If your card information and billing address are up to date, we recommend contacting your card issuer or bank for further assistance.
Can I put my monthly donation on pause?
While you cannot put your monthly donation on pause, you can always cancel it and set up a NEW monthly donation in the future. Just revisit the page where you made a donation and choose to give monthly again.
As always we appreciate your support of Shriners Hospitals for Children® and sending your Love to the rescue®.
Here are a few additional resources that may help. These are designed to help you become familiar with your account. We recommend that you read through them in order to better understand your supporter experience.